Please read carefully.

By registering for, purchasing, or attending any event, cruise, conference, retreat, continuing education course, or related program produced by Smiles At Sea LLC or Hype Events LLC, you agree to the

following Terms & Conditions.

These Terms & Conditions apply to all current and future events produced by Smiles At Sea LLC and Hype Events LLC unless otherwise stated in writing.

Participation in any event constitutes acceptance of these Terms.

Event Participation

Smiles At Sea LLC and Hype Events LLC produce a variety of professional events including but not limited to:

• cruises

• conferences

• destination events

• retreats

• continuing education programs

• networking events

• workshops

• vendor events

Event schedules, speakers, locations, itineraries, and programming may vary and are subject to change.

Separate Purchases

Event tickets, travel arrangements, accommodations, and transportation may be sold separately depending on the event.

Smiles At Sea LLC and Hype Events LLC may facilitate travel arrangements but do not operate airlines, cruise ships, hotels, or transportation providers.

Third-party travel providers operate under their own terms and policies.

Payment Terms

Event registrations may be paid in full or through a payment plan when available.

By selecting a payment plan, you authorize Smiles At Sea LLC or Hype Events LLC to automatically charge the card on file according to the payment schedule provided at checkout.

Participants are responsible for ensuring valid payment information remains on file.

If a payment is declined, Smiles At Sea reserves the right to charge a $50 declined payment or late payment fee per person.

Failure to complete payment obligations may result in cancellation of the reservation. Event Ticket Policy

Event tickets for Smiles At Sea and Hype Events events are non-refundable.

Due to limited capacity and advance commitments required to produce events, all ticket sales are considered final.

If a participant is unable to attend, the ticket may be converted to a credit toward a future Smiles At Sea or Hype Events event, subject to the following conditions:

• Credit requests must be submitted in writing

• Credits are issued minus a $60 administrative processing fee per person

• Credits must be used within 12 months of the original event date

• Credits are not redeemable for cash

• Credits are not transferable without written approval

If a cancellation request is received within 90 days of the event start date, the ticket will be forfeited and not eligible for credit.

All cancellation requests must be sent to:

[email protected]

Travel and Accommodation Policies

For events that involve travel (including cruises, hotels, or transportation), cancellations and refunds for those services are subject to the policies of the third-party provider (such as cruise lines, hotels, airlines, or travel companies).

Smiles At Sea LLC and Hype Events LLC do not control those policies.

If a reservation becomes non-refundable under a provider’s policy:

• Smiles At Sea may attempt to resell the reservation but is not obligated to do so

• If the reservation is resold, a refund or credit may be issued at the organizer’s discretion

• If it cannot be resold, the participant remains financially responsible

Cancelling your Smiles at Sea Cruise Stateroom

All cancellation requests must be submitted in writing. Please email [email protected] to cancel your reservations. Royal Caribbean Cruise Line's normal cruise cancellation terms do not apply and must be handled through your Smiles at Sea Reservation Specialist. Refunds are allowed for bookings in our block. Cancellations can be made as long as they are made before July 15th, 2026. 

AFTER July 15th, 2026, ALL PAYMENTS AND DEPOSITS ARE NON-REFUNDABLE! 

There are no exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! If we cancel the cruise, you will be entitled to an alternative sailing. Any future cruise credit will expire in one year from the date of receipt. If you need to make any other arrangements for your credit, please contact your reservation specialist, and they will review your reservation and requests on a case-by-case basis.

Travel Insurance

Travel insurance is strongly recommended. Click here to get a quote 👉Travel Guard

Because many event costs may become non-refundable, travel insurance may be the only method of recovering expenses in cases such as:

• illness

• travel delays

• missed flights

• medical emergencies

• family emergencies

• weather disruptions

• other unforeseen circumstances

Participants are responsible for purchasing and reviewing their own insurance coverage. Program & Speaker Changes

Event speakers, presenters, entertainers, continuing education instructors, schedules, locations, and programming may change without notice.

Speaker cancellations, substitutions, or program changes do not constitute grounds for refunds or cancellations.

Smiles At Sea will make reasonable efforts to provide replacement programming when possible. Code of Conduct

Participants are expected to conduct themselves professionally and respectfully at all events.

Smiles At Sea LLC and Hype Events LLC reserve the right to remove any participant whose behavior is disruptive, unsafe, illegal, or negatively impacts the event or other attendees.

Participants removed for conduct violations will not receive a refund or credit. Unauthorized Sales or Solicitation

Only approved exhibitors, sponsors, or vendors may sell or promote products or services during events.

Unauthorized vending, solicitation, or promotion may result in removal from the event without refund.

Photography & Media Release

By attending any Smiles At Sea or Hype Events event, participants grant permission for their image, likeness, voice, and appearance to be photographed or recorded.

These materials may be used for marketing, educational, promotional, or commercial purposes in any media format worldwide without compensation.

Participants who do not wish to appear in media recordings must notify event staff. Travel Documentation

Participants are responsible for obtaining and carrying all required travel documentation including passports, visas, identification, and other documents required by government authorities or travel providers.

Guests denied boarding or entry due to insufficient documentation will not receive refunds. Health & Medical Responsibility

Participants are responsible for ensuring they are medically fit to travel and attend events.

Smiles At Sea LLC and Hype Events LLC assume no responsibility for medical conditions, injuries, illnesses, or emergencies occurring before, during, or after participation in an event.

Limitation of Liability

Participation in events and related travel activities is voluntary.

Participants assume all risks associated with travel, event attendance, and related activities.

Smiles At Sea LLC and Hype Events LLC shall not be liable for injury, loss, delay, or damages arising from:

• travel disruptions

• weather events

• actions of third-party vendors

• cruise line or airline decisions

• transportation issues

• medical emergencies

• other circumstances beyond the organizer’s control

Liability, if any, shall be limited to the amount paid for the event ticket.

Payment Disputes / Chargebacks

By registering for an event or making payment, participants agree not to initiate a credit card chargeback for any charge that complies with these Terms & Conditions.

Participants agree to contact Smiles At Sea first to resolve any billing disputes. Improper chargebacks may result in cancellation of reservations and denial of future participation.

Force Majeure - Smiles At Sea LLC and Hype Events LLC shall not be responsible for delays, cancellations, or changes caused by circumstances beyond their control, including:

• weather events

• hurricanes

• natural disasters

• pandemics

• government restrictions

• labor disputes

• transportation disruptions